An illustration
It happens every summer.
An owner comes home in October to a silent air handler. The air conditioning stopped in August. For nine weeks the house sat in the Florida summer with the humidity climbing, and the replacement unit now waits on a permit.
With Lumina, it is found on the next weekly visit. Your A/C company is called that hour and met at the door, a dehumidifier runs while the part is on order, and you see every step from wherever you are.
That is the difference between a house that was checked and a house that was looked after.