An illustration
It happens every summer.
A seasonal owner returns in the fall to find the air conditioning failed in the summer heat. The house has been closed and humid for weeks, and the replacement unit waits on permits.
With Lumina, the failure is found on the next weekly visit. The owner’s A/C company is called that hour, cleared at the gate, and met at the door, and the owner sees every step from wherever they are.
Your client does not have to coordinate any of it. That is the kind of recommendation people remember.